END USER LICENSE AGREEMENT (EULA)


Effective Date: 12/1/2025

Last Updated: 12/1/2025

Company: EquineOps, LLC

This End User License Agreement (“Agreement” or “EULA”) is a legal agreement between you (“User,” “you,” or “your”) and EquineOps, LLC (“EquineOps,” “we,” “us,” or “our”). This Agreement governs your access to and use of the EquineOps software-as-a-service platform, website, mobile interfaces, applications, and all related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you may not access or use the Service.

1. LICENSE GRANT

Subject to your compliance with this Agreement and payment of all applicable subscription fees, EquineOps grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service solely for your internal business operations related to equine management and related workflows.

You may not:

  • Copy, modify, or create derivative works of the Service;

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code;

  • Use the Service to build a competing product or service; or

  • Rent, lease, sell, or sublicense access to the Service.

2. SUBSCRIPTIONS AND PAYMENT

The Service is offered on a monthly subscription basis, with optional annual plans in the future. Subscription fees are billed through our third-party billing provider.

2.1 Billing

  • You agree to provide accurate billing information and authorize EquineOps (through its billing provider) to charge your payment method.

  • Fees are billed in advance and are non-refundable except as expressly stated in this Agreement.

2.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless you cancel prior to renewal.

2.3 Changes to Pricing

We may update pricing at any time. Any changes will take effect on your next billing cycle with advance notice.

2.4 Taxes

Fees do not include applicable taxes. You are responsible for all taxes, duties, and charges imposed by government authorities.

3. USER ACCOUNTS AND ORGANIZATIONS

EquineOps supports individual and organization-based accounts. You are responsible for:

  • Maintaining accurate registration information

  • Keeping account credentials confidential

  • All activity occurring under your account

If you manage an organization within EquineOps, you are responsible for all users within your organization and any resulting usage or charges.

We reserve the right to suspend or terminate accounts that violate this Agreement.

4. DATA OWNERSHIP & PRIVACY

4.1 Ownership

You retain all rights to the data you upload to the Service (“Customer Data”). EquineOps does not claim ownership of Customer Data.

4.2 Use of Data

You grant EquineOps a limited license to host, process, transmit, and display Customer Data as necessary to provide the Service.

4.3 Privacy

Our collection and use of personal information is governed by our Privacy Policy. You agree that EquineOps may process personal data in accordance with that policy.

4.4 Backups

We perform routine backups of system data, but you are solely responsible for maintaining independent backups of your Customer Data.

5. SERVICE AVAILABILITY & SUPPORT

EquineOps will make commercially reasonable efforts to ensure availability of the Service, but does not guarantee uninterrupted operation.

We may provide updates, improvements, or modifications to the Service at any time. Certain features may be modified or discontinued.

Support is provided via our published support channels; response times are not guaranteed.

6. ACCEPTABLE USE

You agree not to use the Service to:

  • Violate any applicable laws or regulations

  • Upload malicious code, viruses, or harmful content

  • Access or attempt to access other users’ data without authorization

  • Interfere with the operation or security of the Service

Violations may result in suspension or termination without refund.

7. INTELLECTUAL PROPERTY

The Service, including all software, content, documentation, and related intellectual property, is owned by EquineOps or its licensors. This Agreement does not transfer any ownership rights.

All trademarks, logos, and branding remain the property of EquineOps or their respective owners.

8. TERMINATION

8.1 By You

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for unused time.

8.2 By EquineOps

We may suspend or terminate your access if:

  • You fail to pay fees

  • You violate this Agreement

  • We determine your usage poses a risk to the Service or other users

Upon termination, your access is revoked. We may provide a limited window to export Customer Data, but we are not obligated to retain data after termination.

9. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

EQUINEOPS DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Service will meet your requirements or operate without interruption or errors.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • EQUINEOPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS.

  • EQUINEOPS’ TOTAL LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO EQUINEOPS IN THE PREVIOUS SIX (6) MONTHS.

Some jurisdictions do not allow certain limitations, so these may not apply to you.

11. INDEMNIFICATION

You agree to indemnify and hold harmless EquineOps, LLC and its officers, employees, contractors, and affiliates from any claims, liabilities, or expenses arising out of:

  • Your use of the Service

  • Your violation of this Agreement

  • Your violation of any applicable law

12. MODIFICATIONS TO THIS AGREEMENT

We may update this Agreement at any time. If changes are material, we will provide notice (e.g., via email or in-app). Continued use after changes take effect constitutes acceptance.

13. GOVERNING LAW

This Agreement is governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Colorado.

14. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between you and EquineOps regarding the Service and supersedes all prior agreements or understandings.

15. CONTACT INFORMATION

For questions about this Agreement or the Service, contact:

EquineOps, LLC

support@equineops.com